What are some guidelines for buying and selling on Townaide?2018-12-13T07:48:06+00:00

Here are guidelines for buying and selling on Townaide:

  • Verify the item in person: If you’re buying an item, look over the item and make sure it’s what you want before paying. For high-value items (example: watches, luxury bags), you can request a certificate of authenticity or proof of purchase. If you’re not satisfied with an item’s condition or have doubts about its authenticity, you can decline to complete the purchase. If the seller offers to ship the item rather than meeting in person, keep in mind that you won’t have the opportunity to verify the item.
  • Be cautious when buying or selling cars: Double-check deals that seem too good to be true as scammers may try to use underpriced items to lure buyers into a scam. Before purchasing a car, you can check Kelley Blue Book or other trusted sites to have an idea of what you would expect to pay for a similar car. You can also try getting a vehicle history report and arranging a car inspection before buying. If you’re a seller, be wary of bouncing checks from buyers or covering fake transportation or insurance costs for your item.
  • Meet in a safe location: Meet in a public place like a grocery store or coffee shop. Don’t invite buyers or sellers into your home. Before going to the agreed location, tell a family member or a friend the exact location where you will meet, bring your mobile phone, and consider asking another adult to come with you. If the value of the item you intend to buy or sell requires a significant amount of cash, you might consider using a person-to-person payment method, such as PayPal.
  • Protect your privacy: Don’t share your financial information (example: PayPal login and password, bank account info) with buyers or sellers. If you’re selling electronics, make sure you’ve cleared any personal information from the device.
  • Use cash or person-to-person payment methods: Buyers and sellers should offer or accept cash or person-to-person payments available in Townaide Messenger or PayPal. If you choose to pay electronically using wire transfer or money order solutions, avoid payment links and log in directly through the payment method’s website. Keep in mind that cashier and certified checks can be counterfeit. Transactions are between the buyer and seller only, and no third-party guarantee should be involved.
  • Don’t sell recalled items: In many places, it’s illegal to sell recalled items. If you’re unsure whether the item you’re buying or selling has been recalled, look on the website of the item’s manufacturer for this information.
  • Watch out for counterfeit items: It’s illegal to sell counterfeit items. Townaide doesn’t allow counterfeits to be sold on the platform. We recommend that you review any items you buy to make sure that they’re genuine. Learn more about counterfeit items.
    • What is a counterfeit item? A counterfeit good is a “knockoff” or replica version of another company’s product. It usually copies the trademark (brand name or logo) and/or distinctive features in order to imitate a genuine product. The manufacture, promotion or sale of a counterfeit item is a type of trademark infringement that is illegal in most countries and is recognized as being harmful to consumers, trademark owners and honest sellers. Counterfeit items may be unlawful even if the seller expressly states the goods are counterfeit or otherwise disclaims authenticity of the goods.
    • Why are counterfeit items dangerous? It’s illegal to sell counterfeit items. In many countries, it’s also illegal to knowingly buy or own counterfeits. In addition to putting you at risk of breaking the law, counterfeit items may also be detained at customs, harm the reputation of the brands they imitate and may be related to criminal or terrorist networks. In some cases, counterfeit items may be harmful to your health since they may not follow the same inspection or safety precautions as authentic items.
    • Can I report counterfeit goods to Townaide? While only an intellectual property rights owner (example: the brand making the item that has been copied) can report counterfeit items, we also value the feedback of our community. If you think you’ve spotted a counterfeit product, you can report it from the product listing. We’ll look into it and may take action if the content violates our Commerce Policies.